Experiences from implementation

We have supported implementation of distance spanning solutions for healthcare and social care services in 52 municipalities and 8 healthcare regions. By monitoring implementation, a number of common challenges and experiences have been identified.

The implementation support we have provided has applied the Roadmap for service innovation as guide, and used the connected tools.

Common challenges and experiences

It comes out clear that the idea of an updated service model, by applying distance spanning solutions, often derives from a vision that certain technology could be applied to the benefit of the organisation. There is too little involvement of users, and too little time are set aside to anchor and create insight to the idea of updating the service model. Successful service model update require that 80 % of the time is spent on questions related to culture of the organization, involvement of personnel, leadership and understanding the user perspective.

Related links

The main findings, experiences and conclusions from our first call (PDF)

The main findings, experiences and conclusions from our second call (PDF)


Experience from digitally transformed organizations

18th of November 2020


Sigurður E. Sigurðsson, chief physician Akureyri hospital, Iceland
Halldór Sigurður Guðmundsson, operational manager for social services, Akureyri Municipality, Iceland
Kjetil Løyning, leader of e-health Agder 2030, Norway
Morten Lauknes, Project manager, Digital Telehealth

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Existing distance spanning solutions

With an ageing population and sparsely populated areas throughout the Nordic region, digitalisation and remote solutions are important prerequisites for maintaining the quality of the Nordic welfare model. But what distance spanning services for healthcare and care exists in the nordics?


How to implement

How can technology be brought to those people who really need it? We have identified the Norwegian model “Roadmap for service innovation” as a great tool/strategy for digital transformation of healthcare and care services.


Impact on competence provision

With digital solutions we can, through a digital shift, improve the working environment for health care workers across the Nordic countries.