Experiences from implementation
We have supported implementation of distance spanning solutions for healthcare and social care services in 52 municipalities and 8 healthcare regions. By monitoring implementation, a number of common challenges and experiences have been identified.
The implementation support we have provided has applied the Roadmap for service innovation as guide, and used the connected tools.
Common challenges and experiences
It comes out clear that the idea of an updated service model, by applying distance spanning solutions, often derives from a vision that certain technology could be applied to the benefit of the organisation. There is too little involvement of users, and too little time are set aside to anchor and create insight to the idea of updating the service model. Successful service model update require that 80 % of the time is spent on questions related to culture of the organization, involvement of personnel, leadership and understanding the user perspective.
Experience from digitally transformed organizations
18th of November 2020
Sigurður E. Sigurðsson, chief physician Akureyri hospital, Iceland