“Messaging, scheduling and chatting are the mostly used features in Oulu Self Care. Those features make communication possible between citizens and social- and health care professionals. Citizens are pleased with this service, in which they can manage their own welfare data, book appointments and contact professionals. Some of the services that traditionally has been managed by phone or by appointments can now be managed via the website. When chat-feature were added, we did not have to make an extra effort to communicate or educate our citizens, they found the new contact channel and just started using it. And they love it!”- Anne Rajala, Information Systems Specialist at City of Oulu
Health and social care resources can be slight compared to citizens’ needs. There are aspects of health and social care that citizens can address themselves without professional involvement.
Through the E-service, citizens can manage their own data and professionals can focus more on their assignments. This means that more people receive the care they need in a timely manner.
Citizens can through the service manage their health data and monitor laboratory results, obtain reliable data, conduct meetings with health and health specialists and consult them.
Implementing the solution may be challenging. It requires a certain service provider with whom the municipality will co-operate. A degree of reform of the health and social service structure is also required. Citizens need to be notified and trained in using the e-service.
E-Service for health and social care were co-developed in a national project during 2006–2009. Project partners were from both public and private sector. When the project ended the solution was deployed in multiple regions and one of these regions, Oulu, continued developing it.
In December 2018 Oulu Self Care was introduced as one of the ten best practices in EU in the field of utilising digital solutions to support citizens well-being.
Self-care reduces the number of visits and phone calls to professionals by allowing citizens to manage their own data. Costs depend on the required content.
The organisation makes the decision to deploy the solution and enters into an agreement about usage with the company.
The company notifies the professionals about how the solution is to be used. The organisation must designate a person who will coordinate the anchoring and assist in the implementation process.
Self-care is possible on a 24/7 basis and citizens are involved in their own care. Thus, there is pressure to increase employee resources.
The solution reduces costs and citizens receive the service they require in a timely manner.
Do you want to know more about the solution?
The solution is easy to use via a website. It supports being independent and taking responsibility for your own care. Signing in requires secure identification: bank identification or mobile certificate. Basic technological skills are sufficient.
Oulu Self Care / Oulun omahoito